GENERAL

• Where is the ResNet office?
  
• Where do I go for assistance with computer problems?
  
• I live in a fraternity/sorority and am having issues, can you help me?
  
• What equipment do I need to access the internet, cable TV, and telephone system as an incoming freshman?
  
• Does GaTech provide cables?
  
• What computer should I buy?
  
• Do I need a certain operating system to log on to the GaTech network?
  
• Where do I go to get software?
  
• Am I allowed to use file sharing programs on campus?
  
• Is there a way to legally download music?
  
• Can you help me set up my Wireless Printer?
  
• How can I get my VoIP Phone to work on the network?
  
• I have a question/issue that's not listed on here. What should I do?
  

Where is the ResNet office?
A. In the Commander Building (the same building as the West Campus Housing Office). Go here for more info.

Where do I go for assistance with computer problems?
A. Depending on the issue, either OIT or ResNet will be able to help you. Check out our websites (www.oit.gatech.edu & www.resnet.gatech.edu ) or give either of us a call to find out what issues we support.

I live in a fraternity/sorority and am having issues, can you help me?
A. Greek housing gets their internet through EastNet, not ResNet, and we do not support EastNet. Please contact your house's HTA or OIT Customer Support for assistance.

What equipment do I need to access the internet, cable TV, and telephone system as an incoming freshman?
A. You will need a computer and ethernet cable for the network, an RG-6 quad shield coaxial cable for the television, and a telephone with cable if you want to use a landline phone. Go here for more info.

Does GaTech provide cables?
A. No. You will need to purchase your own ethernet, television, and telephone cables. These items can be purchased at the Barnes and Noble bookstore at Technology Square and Burdells in the Student Center.

What computer should I buy?
A. GaTech requires all new students to own a laptop. See www.sco.gatech.edu for more information on computer ownership requirements. Note that not all of the standard software is necessary. You should check with your department to see what you will need.

Do I need a certain operating system to log on to the GaTech network?
A. Though we only recommend and support Windows, Mac OS, and Linux, any device with a web browser should be able to log in to the network fine.

Where do I go to get software?
A. Some software, such as antivirus, antispyware, Zimbra, and a number of other things are provided at software.oit.gatech.edu. You will need to login with your prism account (i.e. jsmith3) and password.

Am I allowed to use file sharing programs on campus?
A. ONLY for files that have licenses that allow legal copies to be made. Typically, movies, popular music, TV shows, and computer programs are NOT legal to be downloaded. As a precaution, we recommend that you do not download these items on or off campus.

Is there a way to legally download music?
A. Unfortunately, no. Again, we strongly recommed that you do not download items illegally.

Can you help me set up my Wireless Printer?
A. While we primarily help with network, tv, and telephone problems, we give our best-effort for other issues. See our multiple devices page for more information.

How can I get my VoIP Phone to work on the network?
A. If your phone connects directly to an ethernet port, you will need a router. See our multiple devices page for more information or our router page for more information about setting up a router.

I have a question/issue that's not listed on here. What should I do?
A. Our website has many tutorials and information. If you can't find the answer there, contact us! Our contact information is below.

Support
Call the ResNet office at 404.894.0044, submit a Help Request, or email us at support[at]resnet.gatech.edu.